About the App
Introduction
Firebase Cloud Messaging (FCM) enables brokers to extend CRM notifications beyond the platform itself by delivering real-time browser alerts directly to administrators and clients. Whether users are actively working within the CRM or browsing elsewhere, they can receive timely notifications about important events.
By reducing reliance on manual page refreshes and keeping users informed of critical updates, FCM helps brokers improve operational responsiveness, strengthen client engagement, and create a more connected experience across the Back Office and Client Portal.
Integration
Broctagon x Firebase Cloud Messaging (FCM)
With Firebase Cloud Messaging (FCM) integrated into AXIS FX CRM, real-time notifications extend beyond the platform to the browser level. System-generated and administrator-triggered notifications can be pushed directly to users through their browsers, allowing important updates to remain visible even when they are working in another tab or browsing elsewhere.
The integration combines AXIS FX CRM’s existing notification framework with Google’s push notification infrastructure to deliver alerts across both the Back Office and Client Portal. With a simple one-time configuration of Firebase credentials, brokers can expand the reach of CRM notifications, improve communication efficiency, and keep administrators and clients informed wherever they are.
App Details
Key Features
- Real-time Browser Notifications
Deliver important CRM notifications instantly to administrators and clients through their browser, ensuring critical updates are received as soon as they occur.
- Customer Notification Branding
Upload a custom notification icon to be displayed alongside browser notifications, providing a more recognizable and professional user experience.
- Background Notification Delivery
Notifications continue to be delivered even when users are not actively viewing the CRM or Client Portal, helping ensure important updates are never missed.
for APP installation details
