AXIS CRM v7.33.0 Update – Boost Your Support Experience with Enhanced Email Notifications
We’re excited to roll out enhanced email notifications for the Ticket System module on the CRM. Designed to optimize support operations, these notifications keep both your team and clients informed at every step. From new ticket alerts to progress updates, managing support requests and follow-ups has never been easier.
With this feature, you’ll deliver faster responses, maintain better communication, and prioritize client issues effectively, creating a more seamless support experience—all while improving internal efficiency.
Key Function Highlights
1. Notifications for Back Office Admins
Instant New Ticket Alerts
Get notified the moment a new ticket is submitted, allowing quick assignment to ensure smooth and timely support.
Receive alerts when a ticket is assigned to you, so you can stay informed and take action promptly.
Stay in sync with real-time notifications when a client responds, ensuring you never miss an opportunity to follow up quickly.
Track support requests with ease by receiving updates whenever ticket statuses change. These alerts help your team stay aligned on next steps.
2. Notifications for Clients
Response NotificationsClients receive instant updates when your team responds, providing transparency and reassurance that their issues are being addressed.
Notify clients whenever their ticket status changes, keeping them informed and confident in the progress of their request.
About Broctagon Fintech Group
Broctagon Fintech Group is a leading multi-asset liquidity and FX technology provider headquartered in Singapore, with over 15 years of global presence across China, Hong Kong, Malaysia, India, Thailand, and Armenia. We deliver performance-driven, bespoke solutions to more than 350 clients in over 50 countries, offering institutional-grade liquidity, brokerage and prop trading solutions, as well as enterprise blockchain development.
