About
Broctagon

A leading multi-asset liquidity and full suite FX technology provider serving more than 350 clients across 50 countries.

Founded 2009.

PARTNERSHIP

AXIS CRM v7.33.0 Update – Boost Your Support Experience with Enhanced Email Notifications

Thursday, February 20, 2025

We’re excited to roll out enhanced email notifications for the Ticket System module on the CRM. Designed to optimize support operations, these notifications keep both your team and clients informed at every step. From new ticket alerts to progress updates, managing support requests and follow-ups has never been easier.

With this feature, you’ll deliver faster responses, maintain better communication, and prioritize client issues effectively, creating a more seamless support experience—all while improving internal efficiency.

Key Function Highlights

1. Notifications for Back Office Admins

Instant New Ticket Alerts
Get notified the moment a new ticket is submitted, allowing quick assignment to ensure smooth and timely support.

Ticket Assignment Updates
Receive alerts when a ticket is assigned to you, so you can stay informed and take action promptly.
Client Response Alerts
Stay in sync with real-time notifications when a client responds, ensuring you never miss an opportunity to follow up quickly.
Ticket Status Change Updates
Track support requests with ease by receiving updates whenever ticket statuses change. These alerts help your team stay aligned on next steps.
2. Notifications for Clients
Response Notifications
Clients receive instant updates when your team responds, providing transparency and reassurance that their issues are being addressed.
Ticket Status Updates
Notify clients whenever their ticket status changes, keeping them informed and confident in the progress of their request.

About Broctagon Fintech Group

Broctagon Fintech Group is a leading multi-asset liquidity and FX technology provider headquartered in Singapore, with over 15 years of global presence across China, Hong Kong, Malaysia, India, Thailand, and Armenia. We deliver performance-driven, bespoke solutions to more than 350 clients in over 50 countries, offering institutional-grade liquidity, brokerage and prop trading solutions, as well as enterprise blockchain development.