Introduction

Freshworks Live Chat, part of the Freshworks suite, is a customer engagement tool designed to enhance client interactions, streamline support, and automate responses with generative AI.

Integration

Broctagon x Freshworks

Seamlessly integrated within your Broctagon AXIS FX CRM, Freshworks Live Chat enhances customer engagement by streamlining inquiry management and providing AI-powered automation. This integration allows your team to resolve issues efficiently while leveraging the comprehensive client management capabilities of Broctagon’s AXIS FX CRM to deliver personalized and impactful interactions with your traders.

App Details

Key Features

Unified Customer Support
Combines email, live chat, phone, and social media support into a single platform for seamless communication and ticket management.
AI-Powered Automation
Uses AI to automate repetitive tasks, such as ticket routing, response suggestions, and workflow optimization, enhancing efficiency.
Integrated Analytics and Reporting
Provides real-time insights into customer interactions, team performance, and sales trends to drive data-driven decisions.
Collaboration Tools
Includes features like shared inboxes, team dashboards, and internal notes to foster effective teamwork and streamline processes.