Introduction

A versatile customer communication platform designed to streamline support, marketing, and sales. Offering tools like live chat, email automation, and in-app messaging, it empowers businesses to engage customers effectively, boost retention, and drive conversions.

Integration

Broctagon x HelpCrunch

Add the HelpCrunch widget to your Broctagon AXIS FX CRM, enabling traders to effortlessly connect with your support team through the chat box for swift issue resolution. With AXIS FX CRM’s powerful features, including automated workflows and detailed analytics, combined with HelpCrunch’s communication tools, you can deliver high-quality, personalized interactions through your customers’ preferred channels.

App Details

Key Features

Multi-Channel Communication
Offers live chat, email, and in-app messaging to engage traders across various platforms for seamless interactions.
Customizable Chat Widget
Provides a fully customizable chat widget to match your brand’s design and enhance the user experience.
Automation and Triggers
Automates tasks like sending proactive chat invitations, follow-ups, and targeted messages based on client behavior.
Knowledge Base Integration
Includes a built-in knowledge base to provide self-service options for clients and reduce support workload.
Analytics and Reporting
Tracks key metrics such as chat response times, customer satisfaction, and user engagement to optimize support strategies.