Introduction

Deliver an exceptional chat experience for your brokerage with LiveChat’s support and engagement platform. Designed for real-time client assistance, its sleek and intuitive interface empowers your team to connect with website visitors, resolve queries instantly, and enhance client satisfaction.

Integration

Broctagon x LiveChat

By activating the LiveChat widget on your Broctagon AXIS FX CRM or website, your client support team gains a powerful tool to engage with traders and resolve issues in real-time. Beyond basic chat functionality, LiveChat offers features like automated chat routing, canned responses for quick replies, and proactive chat invitations to initiate conversations with visitors.

App Details

Key Features

Secure Real-Time Chat
Enables instant communication with website visitors, improving engagement and customer support. Automatically assigns chats to the appropriate team or agent based on predefined rules for efficient support. Ensures data security with encryption, GDPR compliance, and robust authentication methods.
Customizable Chat Widget
Offers design customization options to match the chat widget with your brand’s identity. Sends personalized messages to visitors based on their behavior, location, or time spent on the site. Allows agents to use pre-written responses for faster replies to frequently asked questions.
Multi-Channel Support
Handles inquiries from multiple platforms, including websites, mobile apps, social media, and email, in one interface.
Analytics and Reporting
Provides insights into visitor behavior, location, and browsing history to personalize interactions. Tracks metrics like chat volume, response time, and customer satisfaction to evaluate and optimize performance.