Introduction

The Ticket System Module is part of Broctagon’s ongoing enhancements to the AXIS FX CRM and is free to install for all clients. This powerful feature streamlines ticket management, ensures swift issue resolution, and fosters effective communication between traders and your support team. Traders can securely submit concerns directly through their CRM, while your team efficiently addresses them with the help of real-time notifications, status updates, and priority prompts. This seamless flow of communication enhances satisfaction and trust—all at no additional cost.

App Details

Key Features

These are the features of the Ticket System application:

Centralized Ticket Management
Simplify support with a single platform that organizes and tracks all customer issues. Traders can submit tickets with just one click, ensuring any issues are addressed efficiently.
Automated Ticket Assignment
Automatically assign tickets to the right team or agent in the BackOffice using predefined rules, ensuring quicker responses and optimized workflows.
Flexible Access Control
Assign specific roles and permissions, allowing team members to view and manage client tickets based on their expertise.
Analytics and Reporting
Gain actionable insights into response times, ticket statuses, and volumes at a glance, helping you refine workflows and improve customer service standards. These metrics are essential for evaluation, KPI tracking, and setting clear, measurable goals for your team.