About the App

Introduction

Integration

Broctagon x Aircall

Broctagon’s AXIS FX CRM is integrated seamlessly with Aircall, a leading cloud-based call center solution. This integration enables authorized users, such as admins, sales and account managers, and IBs, to make calls directly from the CRM platform. As a powerful voice communication system, Aircall enhances sales and support teams’ efficiency by enabling prompt responses to lead inquiries, minimizing lead loss, and increasing the likelihood of successful conversions.

App Details

Key Features

Utilize Aircall as your phone system with ease. Simply register an account with Aircall and activate it in your CRM.

Note: Aircall is supported exclusively on the Chrome browser.

1. Improved Call Management
   With Aircall installed, all incoming and outgoing calls can be tracked, recorded and analyzed within the CRM. This allows brokers to improve call management and provide an enhanced customer experience by reviewing interactions, measuring key response times, and aid in addressing customer issues in real-time.
2. Streamlined Workflows
   Aircall integration helps to automate workflows and streamline call management processes. Functionalities include automated call logging, call routing to the designated agents, and the ability to view customer information and call history from within the CRM.
3. Enhanced Reporting and Analytics
   Aircall can provide detailed insights into call performance, including call volume, duration and quality. These data can be used to identify areas for improvement, optimize call handling, and improve support and service levels.
4. Increased Productivity
   Aircall will enable sales and customer service teams to work synergistically, reducing the need to switch between different tools, thus enhancing productivity.