Introduction

Zendesk is a leading customer service software provider trusted by over 200,000 customers worldwide. Its AI-powered platform delivers exceptional and efficient support across multiple channels, including text, mobile, phone, email, and live chat, ensuring excellent service that enhances customer satisfaction at every touchpoint.

Integration

Broctagon x Zendesk

By embedding the Zendesk widget into your AXIS FX CRM or website, your traders can directly interact with your client support team in real-time through an intuitive chat interface. This feature allows them to address and resolve concerns or inquiries efficiently, enhancing communication and creating a more effective problem-solving experience.

App Details

Key Features

Omnichannel Support
Unifies customer interactions from email, chat, phone, social media, and self-service portals into a single, streamlined platform.
Advanced Ticketing System
Automates ticket management with features like prioritization, routing, and escalation, ensuring efficient resolution of customer issues.
AI-Powered Tools
Leverages AI for features like automated responses, predictive analytics, and workflow automation to enhance support efficiency.
Customizable Dashboards and Reports
Provides in-depth analytics and customizable dashboards to track performance metrics and customer satisfaction.